<?xml version="1.0" encoding="UTF-8"?><item href="/directory/nreid.html" dsn="faculty"><first_name>Nicole</first_name><last_name>Reid</last_name><suffix/><credential>M.Ed., M.S., B.S.</credential><title>Student Success Coach</title><office>Office of Student Affairs</office><department>Academic Support &amp; Student Success</department><school/><program/><email>Nicole.Reid@franu.edu</email><phone>(225) 526-1664</phone><officeLocation>St. Francis Hall, Room B109</officeLocation><image><img src="/media/photos/headshots/Nicole-Reid.jpg" alt="headshot"/></image></item>