This course is dedicated to the tools needed to implement quality measures and systematically monitor and evaluate outcomes in a healthcare organization to ensure excellence. Important concepts of Continuous Quality Improvement (CQI), Total Quality Management (TQM) and teamwork are used to explore the principles of quality management. Other topics include: the impact of managed care on Quality Management, Health Employer Data Information Set (HEDIS) indicators, accreditation, and the impact of consumers on the quality of healthcare. Issues of utilization management, risk management, provider credentialing and liability as they relate to Quality Management. Development of studies and benchmarking along with basic applicable statistical elements is a part of the course.