This course applies the customer driven process involving team and process thinking with the application of statistical tools used in a way to show how work is accomplished. Provides students with knowledge, skills and tools necessary to implement, facilitate, and coordinate continuous quality improvement activities in healthcare environments. Focuses on world class" performance systems and processes in healthcare, the class will explore the best practice methods of performance improvement. This course may be delivered in a blended or online format.
MHCA 5325, MHCA 5330, MHCA 5340 or program director approval.
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